Terms of Service

Last updated: 6 August 2026

1. The business and these terms

NorthLens Studio is a trading name operated by Aayush Rai as an independent sole trader in the United Kingdom.

1 Bateson Street, London, SE18 1DA, United Kingdom
Email: info@northlensstudio.co.uk · Telephone: +44 7867 527009

These terms apply to the NorthLens Studio website and to the purchase and use of its one-time digital software packages. By purchasing a package you agree to these terms.

2. What we supply

NorthLens Studio provides digital photography-workflow software packages and organisational resources for photographers, content creators and small creative teams. The packages help structure client records, organise photography projects, track workflow stages, record editing progress and prepare delivery checklists.

NorthLens Studio does not sell cameras or physical photography equipment and does not provide financial, investment, legal or other regulated services. The software does not guarantee additional clients, revenue, sales or specific commercial results.

3. Product descriptions and package limits

Each package's permitted users, active-project limit, client-record capacity, workflow tools and support level are stated on the Pricing page. You are responsible for reviewing those details before purchasing.

Interface previews shown on this website are illustrative and may vary according to the selected package and the delivered software version.

4. One-time payments and no automatic renewal

All packages are one-time purchases in GBP. They are not monthly or annual subscriptions, recurring memberships, automatically renewing plans or free trials. No recurring charge is created by a purchase.

5. Payments and Stripe Checkout

Payments are taken through secure Stripe Checkout. Prices, currency and product names are set only on the NorthLens Studio server. NorthLens Studio does not directly collect or store customers' full payment-card details.

Each payment attempt creates a new Checkout Session. A confirmation page only displays order details after the session has been verified directly with Stripe.

6. Customer email accuracy

You must provide a correct and monitored email address at Checkout. Digital access and setup instructions are sent to that address. NorthLens Studio is not responsible for non-delivery caused by an incorrect address or by your own email filtering.

7. Digital delivery

Following verified payment, NorthLens Studio reviews the purchase and sends the relevant digital access details, files or setup information by email, normally within two business days. Automatic instant activation is not claimed or provided.

8. Licence and permitted use

Subject to payment and to these terms, you are granted a non-exclusive, non-transferable licence to use the supplied software resources for your own business or professional use, within the user and project limits of your package.

9. Permitted users and capacity

Access may only be used by the number of permitted users stated for your package.
Active-project and client-record limits apply as stated for your package.
Additional users or capacity may require an upgrade or a separate quotation.
Access credentials may not be shared beyond the permitted allowance.

10. Prohibited activity

You must not use the software or website for fraud, unlawful activity, uploading malware, harassment, infringing copyright, bypassing package limits, unauthorised resale or redistribution, or reverse engineering where that restriction is legally enforceable. See the Acceptable Use Policy.

11. Intellectual property

All intellectual property in the software resources, documentation, templates and website content remains with NorthLens Studio or its licensors. Nothing in these terms transfers ownership.

12. Customer responsibilities

Ensuring your devices and software environment meet any stated compatibility requirements.
Maintaining your own backups of business and client data.
Complying with your own obligations to your clients, including data protection obligations.
Keeping access details secure and within your permitted allowance.

13. Support

Support is provided by email at the level stated for your package. Support covers use of the supplied resources. Custom configuration, development work, data migration or services outside the package are quoted separately.

14. Maintenance and changes

NorthLens Studio may update the supplied resources and this website. Material changes to a purchased package's core function will be communicated to affected customers where reasonably practicable.

15. Third-party services

The website relies on third-party services including Stripe for payments and Hostinger for hosting. Those services operate under their own terms, and NorthLens Studio is not responsible for their availability.

16. Refunds

Refund requests are handled under the Refund Policy. Statutory consumer rights are not excluded or limited by these terms.

17. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.

Subject to that, NorthLens Studio's total liability arising from a purchase is limited to the amount you paid for the package concerned. NorthLens Studio is not liable for loss of profit, loss of business, loss of data caused by your own systems, or indirect or consequential loss.

18. Suspension

Access may be suspended or withdrawn where there is evidence of fraud, unlawful use, payment reversal without cause, or serious or repeated breach of these terms.

19. Force majeure

NorthLens Studio is not liable for delay or failure to perform caused by events beyond its reasonable control, including hosting or payment-provider outages, network failures, government action or natural events.

20. Complaints

Complaints are handled under the documented Complaints Procedure.

21. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Contact