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Software Access Policy

Last updated: 6 August 2026

1. Purpose

This policy explains how access to NorthLens Studio digital software packages is provided, and the conditions attached to it.

2. Access after verified payment

Digital access details, files or setup instructions are provided after a payment has been verified with Stripe. Access is prepared and sent by NorthLens Studio and is not activated automatically.

3. Correct email address

You must provide a correct and monitored email address at Checkout, because access information is delivered to that address. If the address entered was wrong, contact us with your order reference as soon as possible.

4. User limits

Each package permits a fixed number of users:

• Photography Workflow Starter — one permitted user
• Creator Workflow Package — one permitted user
• Professional Studio System — up to three permitted users
• Creative Team Workspace — up to five permitted users
• Complete Studio Platform — up to 15 permitted users

5. Project and record limits

Each package also has a stated active-project limit and client-record capacity, listed in the comparison table on the Pricing page. Operating within those limits is a condition of use.

6. Sharing restrictions

Access details may not be shared beyond the permitted user allowance for your package. Sharing credentials with additional users, organisations or third parties outside that allowance is not permitted.

7. Resale and redistribution

Unauthorised resale, sublicensing, redistribution or public publication of the supplied software resources, templates or documentation is prohibited.

8. Additional capacity and upgrades

If you need more users or a larger project capacity, contact NorthLens Studio with your order reference. An upgrade or a separate quotation for additional capacity or configuration work can be arranged.

9. Compatibility

Software compatibility requirements may apply, and are stated with the delivered access information. You are responsible for ensuring your own systems meet those requirements.

10. Support level

Support is provided at the level stated for the package purchased — email support on the smaller packages, priority email support on the Professional Studio System, priority support on the Creative Team Workspace, and priority onboarding with priority customer support on the Complete Studio Platform.

11. Suspension of access

Access may be suspended or withdrawn where there is evidence of fraud, unlawful use, payment reversal without cause, or serious misuse including breaches of the Acceptable Use Policy.

12. Contact

NorthLens Studio is a trading name operated by Aayush Rai as an independent sole trader in the United Kingdom.

1 Bateson Street, London, SE18 1DA, United Kingdom
Email: info@northlensstudio.co.uk · Telephone: +44 7867 527009