FAQ
Frequently Asked Questions
Clear answers about the packages, payments, delivery, limits and policies. If your question is not covered here, contact NorthLens Studio directly.
Packages and Pricing
Are these monthly subscriptions?
No. All five NorthLens Studio packages are one-time purchases in GBP. There is no monthly or annual subscription, no membership, no free trial and no automatic renewal.
What is included in each package?
Each package states its permitted users, active-project limit, client-record capacity, workflow tools and support level on the Pricing page. Availability of individual features varies by package.
Which package should I choose?
Choose based on your realistic project volume and the number of people who need access. If you regularly sit near a limit, the next package is usually the better fit.
Can I upgrade later?
Yes. Contact NorthLens Studio with your order reference and requirements, and an upgrade or a separate quotation can be arranged.
Are prices in GBP?
Yes. All packages are priced and charged in GBP through secure Stripe Checkout.
Do you offer custom development?
Configuration, development work or services outside the selected package may be provided under a separate quotation.
Payments and Checkout
How do I pay?
Through secure Stripe Checkout. Selecting a package opens a confirmation dialog, and continuing takes you to Stripe to complete payment securely.
Do you store my card details?
No. NorthLens Studio does not directly collect or store customers' full payment-card details. Payments are processed through Stripe Checkout.
Is the amount set in my browser?
No. Prices, currency and product names are defined only on the NorthLens Studio server. The browser sends nothing more than the package identifier.
What happens if I cancel at Checkout?
Nothing is charged. You are returned to a cancellation page and can start a new Checkout Session whenever you are ready.
Will I receive a receipt?
A Stripe receipt may be sent separately to the email address entered at Checkout.
Delivery and Access
What happens after payment?
Stripe confirms the payment, the confirmation page verifies your Checkout Session with Stripe, your package and order reference are shown, and NorthLens Studio then sends digital access or setup instructions to your Checkout email.
How is digital access delivered?
By email to the address entered during Stripe Checkout, after the payment has been verified.
Is access instant?
No. NorthLens Studio does not claim instant automatic activation. Delivery normally takes up to two business days.
What if my email address was wrong?
Contact support as soon as possible with your order reference so the delivery email can be re-sent to the correct address.
Can I share my access?
Only within the permitted user allowance stated for your package. Sharing beyond that allowance, resale and redistribution are not permitted.
This Website
Does the website contain a customer login?
No. There is no registration, login, dashboard, client portal, admin panel or cloud project storage on this website. It is a product information, support and checkout website.
Do you store customer data on this website?
No customer database is operated by this website. It processes contact-form enquiries and minimal, protected payment-event records only.
Which cookies are used?
Essential cookies and local storage required for the website and checkout, plus optional preference storage. No analytics or advertising tools are installed.
Is the website accessible?
Accessibility has been considered throughout — semantic HTML, keyboard-operable components, visible focus states and reduced-motion support. See the Accessibility Statement.
Support, Refunds and Policies
How do I contact support?
Email info@northlensstudio.co.uk or use the contact form. Support is provided at the level stated for your package.
What is your refund position?
Refund eligibility depends on whether digital access, files, setup services, onboarding or support have already been delivered. Statutory consumer rights are not excluded. Read the Refund Policy in full.
How do I make a complaint?
Follow the Complaints Procedure. Complaints are acknowledged and investigated within the stated timescales.
Which law applies?
The Terms of Service are governed by the law of England and Wales.
Question Not Answered?
Send your question and NorthLens Studio will reply directly, usually within two business days.